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Refund/support page loop

Lulu Torres 0 Reputation points
2024-12-10T15:42:12.1933333+00:00

I am attempting to get a refund for Azure services I had cancelled, I am still being charged for services that are no longer online. I tried going to the support and refund ticket but I am being thrown into a loop, it will not let me submit. Please advise!

Cost Management
Cost Management

A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.

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  1. Andreas Baumgarten 132.1K Reputation points MVP Volunteer Moderator
    2024-12-10T19:06:51.9633333+00:00

    Hi @Lulu Torres ,

    to open a support request with Azure Support please take a look here:

    Create an Azure support request

    Azure Billing and Subscription support is offered by Microsoft by no cost and it's for free.

    Source: Azure Support plans

    It might be a little tricky to submit the ticket. The screenshots below show the trick -> Click on Return to support request. In the next screen you have to provide additional information and you should be able to submit the request:

    User's image

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards

    Andreas Baumgarten

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