Azure Domain - Unable to verify custom domain though I have added TXT and MX record in my godaddy dns settings

Question

Azure Domain - Unable to verify custom domain though I have added TXT and MX record in my godaddy dns settings

Alok Prakash Adhao 20

Hello,

I have a domain casacloud.com which I want to add to my custom domain.

As I added the custom domain. I got TXT and MX record which I have added to my Godaddy domain DNS settings.

I have verified from DNS checker and nslookup, I see that the TXT records are propagated.

Its been more that 72 hours still I am unable to verify my domain

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Not sure what is the issue? Can you please help.

I have another domain in godaddy.. it got verified in minutes. but this one is not getting verified.

I did tried recreating the domain and adding the new TXT and MX records multiple times now still same result.

Thank you so much for your help.

Marti Peig 970 Reputation points Microsoft Employee

2024-12-10T17:53:01.0266667+00:00
Hi Alok,

Resolving the TXT record returns this.

Resolve-DnsName -name casacloud.com -Type TXT Name Type TTL Section Strings ---- ---- --- ------- ------- casacloud.com TXT 30 Answer {MS=ms56654059}

If that is correct, but you cannot still verify the domain and add it, then you may need to reach out to support. Sometimes, the domains have been already used and need some work int he background.

I hope it helps.
Alok Prakash Adhao 20 Reputation points

2024-12-10T17:57:11.3266667+00:00

Hello Marti Peig,

Thank you for reply.

True this is what I expect

Apparently the TXT is rightly set still I am getting validation failed.
Alok Prakash Adhao 20 Reputation points

2024-12-10T17:59:25.65+00:00

Hello Marti,

True - this is what I set and was expecting the same.

Still I am getting verification failed.
Marti Peig 970 Reputation points Microsoft Employee

2024-12-10T18:23:21.3766667+00:00

Hi, it can take some time for changes to spread, however my experience with GoDaddy is that these happen within the minutes of making the change. There is something blocking that verification, and my suggestion is for you to open a case with Microsoft Support (https://learn.microsoft.com/en-us/entra/fundamentals/how-to-get-support). Cheers

Accepted answer

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Marti Peig 970 Reputation points Microsoft Employee

2024-12-10T17:53:01.0266667+00:00

Hi Alok,

Resolving the TXT record returns this.

Resolve-DnsName -name casacloud.com -Type TXT Name Type TTL Section Strings ---- ---- --- ------- ------- casacloud.com TXT 30 Answer {MS=ms56654059}

If that is correct, but you cannot still verify the domain and add it, then you may need to reach out to support. Sometimes, the domains have been already used and need some work int he background.

I hope it helps.
Alok Prakash Adhao 20 Reputation points

2024-12-10T17:57:11.3266667+00:00

Hello Marti Peig,

Thank you for reply.

True this is what I expect

Apparently the TXT is rightly set still I am getting validation failed.
Alok Prakash Adhao 20 Reputation points

2024-12-10T17:59:25.65+00:00

Hello Marti,

True - this is what I set and was expecting the same.

Still I am getting verification failed.
Marti Peig 970 Reputation points Microsoft Employee

2024-12-10T18:23:21.3766667+00:00

Hi, it can take some time for changes to spread, however my experience with GoDaddy is that these happen within the minutes of making the change. There is something blocking that verification, and my suggestion is for you to open a case with Microsoft Support (https://learn.microsoft.com/en-us/entra/fundamentals/how-to-get-support). Cheers

Answer 1

Hi @Alok Prakash Adhao • Thank you for reaching out.

It looks like you a trying to register a custom domain with setting a TXT record in the public facing DNS. From what I can see when trying to resolve the DNS settings look correctly set.

A very common cause for this happening is that the custom domain is already registered in a different tenant, a domain can only registered to exactly 1 tenant and not in multiple tenants.

You can use the OIDC endpoint to test for your particular domain for this, I have already filled in the domain you are looking for: https://login.microsoftonline.com/casacloud.com/.well-known/openid-configuration

If you load that page you will see it returns data, which to me means you either were already able to resolve the issue in which case it would be great if you could share feedback on how you resolved the problem.

If you are still facing the problem, then the page loading data tells you the root cause, your custom domain is already registered in a different tenant which is why the validation is failing, since this can only be by someone who has access to the DNS server it is most likely someone in your organization, the token URL includes the tenant ID which may be helpful for further investigation internally to see in which tenant the domain name is utilized and if it can be freed from that tenant for your use or if a child domain should be used in your case.

Should this not lead to resolution then Marti gave you the correct steps indeed to approach your Microsoft Support for further details if necessary.

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

FrankEscarosBuechsel-MSFT 900 Reputation points Microsoft Employee Moderator

2024-12-13T10:50:46.82+00:00

Hi @Alok Prakash Adhao,

Just checking in to see if you had a chance to see the provided answer. To help the community find the right answers, please do mark the post which was helpful by clicking on Accept Answer.  And, if you have any further questions do let us know.

Answer 2

Alok Prakash Adhao 20

Hello,

My issue is resolved after I have raised a support Ticket to Microsoft, Team helped me to point to which tenant the domain was already registered and guided me to remove it from that.

Thank you so much for your help @FrankEscarosBuechsel-MSFT @Marti Peig

Best Regards.

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Azure Domain - Unable to verify custom domain though I have added TXT and MX record in my godaddy dns settings

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