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New Surface Pro 11 does not send video through Surface Dock 2

Bill Bacon 0 Reputation points
2024-12-10T20:16:49.7466667+00:00

I currently have a Surface Pro 7 connected to a Surface Dock 2 (2 months old) with an external monitor (USB-C to HDMI), wired network, etc. Everything works great.

I just purchased a Surface Pro 11. Same set up. But when I connect the Surface Pro 11 to the Dock, I get no video to the monitor.

What might be the issue?

Windows for business | Windows Client for IT Pros | User experience | Other
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  1. S.Sengupta 24,871 Reputation points MVP
    2024-12-11T01:38:27.37+00:00

    The Surface Dock 2 is compatible with both the Surface Pro 11 (ARM-based) and the Surface Pro 7 (Intel-based), but there are key differences in their architecture and software environments that may lead to issues.

    Ensure the Surface Pro 11 and the Surface Dock 2 have the latest drivers and firmware updates installed.

    Ensure you're connecting the monitor to one of the two USB-C ports on the back of the Dock and not a USB-A port.

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