Hi @Savitha Ram
It is recommended that you sign out of Teams and clear the Teams cache to see if your issue is resolved.
Method 1: Reset the app
- Type settings in the search box, and then select the Settings app from the results.
- Select Apps > Installed apps, and then type Microsoft Teams in the search box.
- Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options.
- In the Reset section, select Reset.
- Restart Teams.
Method 2: Delete the files
- If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit.
- Open the Run dialog box by pressing the Windows logo key +R.
- In the Run dialog box, enter the following path, and then select OK.
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
- Delete all files and folders in the directory.
- Restart Teams.
If the issue persists, you may need to delete the entire Microsoft account associated with it in order to delete the Teams account record. Please refer to Remove your Teams account from a device.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.