Lost Access

Question

Hello i lost my phone and I linked my social media account to Microsoft authenticater so now i cant log into the Authenticater and also to my social media account is there a way to recover my account?

Answer 1

Thanks for your question.

You need to backup your credentials in authenticator, if ths was not done unfortunately you can only resolve this by contacting support or asking your admins/support to reset your account https://learn.microsoft.com/en-us/xandr/curate/troubleshooting-multi-factor-authentication-mfa?source=recommendations

You can reach the support team via the global support numbers here:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola