Microsoft Teams crashes when ending a call

Question

I have a new LENOVO Yoga Slim 7 Aura Edition 15.3" Laptop and ever time i end a Teams call, Teams hangs and then eventually crashes and re-boots. This has existed ever since i got the laptop

I before ending the call, i turn off the video feed, and then end the call, Teams closes the call successfully, but then resets very quickly - by closing and re-opening the app (so still not working properly)

I have tried re-installing Teams (multiple times) have checked all drivers are up to date, nothing has improved/changed the situation.

Answer 1

Hi @Grant Smith

According to your case description, Teams crashes after each call. Please try the following steps to troubleshoot:

Clear Teams cache:

Disable hardware acceleration:

Open Microsoft Teams, click the avatar in the upper right corner, and select "Settings". In the "General" tab, uncheck the "Disable hardware acceleration" option. Restart Teams and test if it still crashes.

Check compatibility settings:

Right-click the Microsoft Teams icon and select "Properties". Go to the "Compatibility" tab, check "Run this program in compatibility mode", and select an older Windows version (such as Windows 8). Click "Apply" and restart Teams.

Contact Lenovo Support:

If the above method does not work, please try to contact the Lenovo support team. Thanks for your understanding and patience.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---