Bot Framework API: Is User Login Required to Create Conversation for Preinstalled Teams App

Question

I have a multi-tenant Teams app, which is a notification-only app. I am using the Bot Framework REST APIs to send notifications.

The app is configured as a preinstalled app in the users' personal scope in the Teams Admin Center (screenshot provided below).

However, when I call the /v3/conversations endpoint, it returns the error: "Bot not installed in user's scope", even though the bot is marked as a preinstalled app for the organization in the Admin Center.

Is it mandatory for the user to be logged in and open the app at least once manually to create a conversation, even if the app is preinstalled?

Answer 1

Yes, it is mandatory for the user to log in and open the app at least once to create a conversation, even if the app is preinstalled. The error message "Bot not installed in user's scope" indicates that the bot has not been activated for the user yet. This activation typically occurs when the user opens the app for the first time, which establishes the necessary conversation ID and other metadata required for sending notifications.

Thanks, 

Prasad Das

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