I want to gee the refund as my PL-400 exam to cancelled as my id card was rejected by proctor due to old photo.

Question

I am writing to express my extreme frustration and anger regarding the unexpected cancellation of my PL-400: Microsoft Azure DevOps Solutions exam scheduled for 16-12-2024 on PearsonVue Platform. 

This cancellation was due to the proctor's claim that my photo on the ID card I presented does not sufficiently match my current appearance. This is unacceptable and deeply frustrating and borderline offensive for several reasons:

• Lack of Clear Guidelines: The guidelines regarding acceptable photo IDs and their appearance are vague and inconsistent. There were no specific instructions or warnings about potential issues with my photo prior to the exam.
• Disruption and Lost Time: This cancellation has caused significant disruption to my exam preparation schedule and wasted valuable time. I had invested considerable effort in studying for this exam, and this abrupt cancellation has severely impacted my progress.
• Lack of Flexibility: I was not offered any immediate alternative solutions, such as rescheduling the exam with short notice or alternative ID verification methods.

I request that you urgently investigate this matter and take the following actions:

• Immediate Rescheduling: Refund my PL-400 exam fees at the earliest possible convenience, preferably within the next 5 days.
• Clarify ID Requirements: Provide clear and concise guidelines regarding acceptable photo IDs and their appearance to avoid future disruptions for other candidates.
• Compensation: I request a suitable compensation for the inconvenience caused, such as a discount on the exam fee or a voucher for future exams.I am writing to express my extreme frustration and anger regarding the unexpected cancellation of my PL-400: Microsoft Azure DevOps Solutions exam scheduled for 16-12-2024 on PearsonVue Platform.  This cancellation was due to the proctor's claim that my photo on the ID card I presented does not sufficiently match my current appearance. This is unacceptable and deeply frustrating and borderline offensive for several reasons:
  • Lack of Clear Guidelines: The guidelines regarding acceptable photo IDs and their appearance are vague and inconsistent. There were no specific instructions or warnings about potential issues with my photo prior to the exam.
  • Disruption and Lost Time: This cancellation has caused significant disruption to my exam preparation schedule and wasted valuable time. I had invested considerable effort in studying for this exam, and this abrupt cancellation has severely impacted my progress.
  • Lack of Flexibility: I was not offered any immediate alternative solutions, such as rescheduling the exam with short notice or alternative ID verification methods.
  I request that you urgently investigate this matter and take the following actions:
  • Immediate Rescheduling: Refund my PL-400 exam fees at the earliest possible convenience, preferably within the next 5 days.
  • Clarify ID Requirements: Provide clear and concise guidelines regarding acceptable photo IDs and their appearance to avoid future disruptions for other candidates.
  • Compensation: I request a suitable compensation for the inconvenience caused, such as a discount on the exam fee or a voucher for future exams.

Answer 1

Hi Nehal Kapadiya,

Thank you for asking this question on the Microsoft Q&A Platform.

Microsoft Certification / Exams / Learn is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:

Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams

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Microsoft Certification - Vouchers/Discounts: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_offer

Pearson VUE Support:

Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx

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