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Can My Analytics "see" Cisco Products

Memory 41 Reputation points
2020-12-29T13:43:00.573+00:00

We are beginning to use MyAnalytics with our E3 licensing from 365 but all of our phone and chat time cannot be seen, I'm assuming, because we do not use Microsoft Teams for those functionalities. We use Cisco Jabber, Webex, and Teams to do all of our phone calls and "chatting". Is there anyway that this time can be seen by MyAnalytics?

Microsoft Graph
Microsoft Graph
A Microsoft programmability model that exposes REST APIs and client libraries to access data on Microsoft 365 services.
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  1. Deva-MSFT 2,266 Reputation points Microsoft Employee
    2021-01-04T10:19:43.677+00:00

    You notice the data from Office 365/M365 and not the others. Here's the My Analytics admin's guide.

  2. Memory 41 Reputation points
    2021-01-04T13:20:37.58+00:00

    Answer found, I believe, in admin guide above. MyAnalytics counts your audio calls, video calls, and chats (instant messages) that occur in Teams and in Skype for Business as collaboration activities

    Which essentially cuts a huge piece of MyAnalytics from being useful at my particular organization since we don't use those solutions.

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