Ms Teams sharescreen black screen

Question

Hi, how to fix black screen while sharescreen(laptop to iPAD). app like outlook, onedrive

pls help

Answer 1

Hi @RJ

According to your case description, a black screen problem occurs when sharing the screen from a laptop to an iPad in Microsoft Teams. You can try the following solutions:

Check network connection: Make sure your laptop and iPad are connected to a stable network.

Update Teams app: Make sure you are using the latest version of Microsoft Teams. You can click the avatar in the Teams app and select "Check for updates".

Restart your device: Try restarting your laptop and iPad.

Clear cache: Clearing the cache in the Teams app:

Change screen sharing settings: In Teams, try switching different screen sharing options (such as window sharing or desktop sharing).

If these methods do not solve the problem, you can try screen sharing on a different device or test it using the web version of Teams.

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