Unable to Log In to Guest Account - Not Receiving Authentication Code

Question

Hello,

I am facing an issue logging into a Microsoft account. This is my work account, and I was added as a guest to another team's account from a different institution.

Recently, I was logged out of the guest account, and now I am unable to log back in. When I attempt to log in, my only options are:

1. Enter a verification code sent to the authenticator app.
2. Approve a code on the authenticator app.

However, I am not receiving any codes for this account on my authenticator app, even though the app works fine for my other accounts.

Could someone please guide me on how to regain access to this guest account or provide steps to troubleshoot this issue?

Thank you!

Answer 1

AI generated content. This answer was partly created with AI from ChatGPT, but validated for accuracy.

Hello,Here are some steps you can follow to troubleshoot and potentially resolve the issue:

1. Verify the Authenticator App Setup

• Open the Microsoft Authenticator app and check if the account is still listed.
• If the account is missing, it may need to be re-added. This requires access to the QR code or the recovery setup provided when the account was initially added.

2. Check Alternate Sign-In Methods

• Attempt to use a different verification method if available:
  • Select the "I can't use my authenticator app right now" or a similar option during sign-in.
  • Look for the option to verify via email, text, or a recovery code.

3. Contact the Admin of the Guest Organization

• Reach out to the administrator of the team or institution that invited you as a guest. the admin of the guest organization can remove your MFA setup and force a re-registration. This will allow you to reconnect the authenticator app.
• Ask them to:
  • Re-invite you to the organization.
  • Reset your MFA settings for the guest account. This will allow you to reconfigure the authenticator app.

4. Use Recovery Options

• Log in to your work account's primary organization and navigate to Azure Active Directory > External Identities to check if the guest account link is visible.
• If so, you might be able to reset the MFA settings or troubleshoot from there.

5. Request Temporary Access

• If immediate access is critical, ask the guest organization's admin to grant temporary access or disable MFA for your account until the issue is resolved.

Please accept the answer if it helps solve the issue!