Authenticator not working

Question

I got a new phone and am unable to get the Authenticator app to work

Answer 1

Hi,

Thanks for posting

I suggest if you still have access to your old phone, then please enable the backup (if not) to your personal account and then click on 'Restore from backup' after installing the authenticator app in your new phone.

NOTE -> Please make sure that you configure additional sign in methods (phone message, email, etc) for this personal account so that you could sign in easily in your new phone while restoring your data.

You can do so by following the link - https://mysignins.microsoft.com/security-info

and then navigate to -

Installing the app in the new phone would look like this initially (Android)*👇

Follow the below link for detailed info regarding restoration based upon your phone's OS.

https://support.microsoft.com/en-us/account-billing/restore-account-credentials-from-microsoft-authenticator-ce53096e-1e1c-4840-9e32-1618bc33cd43#ID0EBN=Android

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