I need help to configure my emergency location for teams’ phone.

Question

Hello,

Please i need your help on this issue.

I need help to assign my teams phone to a user, it saying an issue is wrong with the emergency location settings

Answer 1

Hi Iniobong,

I hope you're doing well.

If you are assigning a phone number to a user in the Teams Admin Center and encountering an error related to the emergency location setting, here are some suggestions:

1. Ensure that the phone number's area code matches or is close to the emergency location's area code. Mismatched codes can sometimes cause this issue.
2. Alternatively, you can remove the emergency location details from the user's account and save the changes. This approach should resolve the issue.

Please note that setting an emergency location is not mandatory.

If you need further assistance or have any additional questions, feel free to reach out.

Answer 2

@IniobongNkanga-8038

It sounds like you might be trying to assign a phone number to a user in Microsoft Teams and running into an issue with emergency location settings. Emergency location settings are important because they ensure that emergency services can locate users if they make an emergency call.

Here's a general approach to troubleshoot and resolve this issue:

1. Check Emergency Address: Ensure that an emergency address is provided for the user. This is typically required in order to comply with local regulations.
2. Assign Emergency Location to User: You need to assign an emergency location to the user’s phone number.
   • In the Teams admin center, go to Voice > Phone numbers.
   • Select the phone number you want to assign.
   • Choose Edit and ensure that an emergency location is selected or specified.
3. Create/Manage Emergency Locations: If you don’t have any emergency locations set up, you need to create one.
   • Go to Locations > Emergency addresses.
   • Add a new emergency address if one is not already listed.
   • Ensure all required fields are filled out accurately.
4. Assign the Phone Number to the User: Once the emergency location settings are configured:
   • Go to Users > Manage users in the Teams admin center.
   • Select the user, and then click on Edit.
   • Assign the specified phone number to the user.
5. Policy Settings: Check if there are any policies that might restrict phone number assignment.
   • Navigate to Voice > Calling policies and check for any settings that might be affecting the assignment.
6. Save Changes and Wait: After making these changes, save them and wait a few minutes for the settings to propagate.

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