Unable to verify payment information.

Question

Unable to verify payment information.

Shiv Shakti Das 0

I cannot start my Azure free trial.

When I enter my card details, and enter the OTP received on my phone number which is linked to the bank account, I get the error "Check with your bank. Your bank couldn't authorize this payment method."

When I contacted my bank they told me , "No such payment was initiated"

SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2024-12-23T10:32:52.5566667+00:00
@Shiv Shakti Das For your information - The following credit cards are accepted:

VISA

American Express

Mastercard

If you are sure that you have a valid payment method and there are no blocker from your bank, then I would recommend contact Azure billing and subscription mangement support to assist you further with this issue. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

1 answer

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SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator

2024-12-23T10:32:52.5566667+00:00

@Shiv Shakti Das For your information - The following credit cards are accepted:

VISA

American Express

Mastercard

If you are sure that you have a valid payment method and there are no blocker from your bank, then I would recommend contact Azure billing and subscription mangement support to assist you further with this issue. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.

https://azure.microsoft.com/en-us/support/plans/

Answer 1

Ankush Raj 410 Microsoft Employee

Hi @Shiv Shakti Das

Thanks for posting.

Please double check your card details entered and its validity.

check whether international transaction is allowed on this card, if yes then verify the limit (In most scenarios this is the main cause of the error). You may check it through your bank's net banking application.

Try different card or browser.

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Unable to verify payment information.

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