Account ambiguity

Question

Account ambiguity

Onat Atayer 20

Hi,

While logging on to "Vision Studio", I am first successfully logging on by using my azure account ******@hotmail.com, however then I am getting an error message:

******@atayer.com

You don't have access to this

Your sign-in was successful, but you don't have permission to access this resource.

Batu is my son and I don't recall ever used his account to login to Azure. Then it ends up giving me:

Error Code: 53003

Request Id: 6f670f30-1328-43d7-9b24-7d04057da000

Correlation Id: 65909b3c-37e7-4d4f-9cda-81ff88b9f0d7

Timestamp: 2024-12-29T17:45:55.186Z

App name: Vision Studio

App ID: 04045bf5-8e9f-4019-8613-af68af46ff56

IP address: 2001:2042:37b5:f100:798a:f2f6:1099:8631

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

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Answer 1

Anonymous

Hello @Onat Atayer ,

Thank you for posting your query on Microsoft Q&A. Based on the error code 53003, it seems the sign-in is failing due to a Conditional Access policy, and the device being used is unregistered.

To help resolve this issue, please check the Entra sign-in logs in the Azure portal to identify the affected Conditional Access policy.

Please follow these steps to understand which Conditional Access policy is causing the issue:

Sign in to the Azure Portal.
Go to Microsoft Entra ID > Sign-in logs.
Find the specific sign-in event related to the issue by filtering with the correlation ID.
Once you've located the sign-in event, select the Conditional Access tab. This will show the policy that caused the sign-in failure.
Understand why the policy is getting failed or what is not getting satisfied from the CA policy
If you are not sure what is failing from CA policy, please attach a screenshot of it. So that I can provide your further details.

User's image I hope this information is helpful. Please feel free to reach out if you have any further questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,
Chaithra.

Anonymous

2025-01-02T06:35:18.7033333+00:00

Hello @Onat Atayer ,

Following up to see if the above answer was helpful. If this answers your query, do click Accept Answer and Yes for was this answer helpful. And, if you have any further query do let us know.

Thanks,

Chaithra.
Onat Atayer 20 Reputation points

2025-01-02T09:38:16.7333333+00:00

Thank you for your guidance above. The problem is I cannot login to Azure by using ******@hotmail.com account anymore as I have converted it to an internal account. Please have a look at the attached file. I used to work at Microsoft five years ago and as you can see, it refers to Microsoft domain in the login while showing ******@atayer.com account name w/o any subscription. If you could remove that account, I think the problem will be solved.

Many thanks !

Onat Atayer
Raja Pothuraju 23,805 Reputation points Microsoft External Staff Moderator

2025-01-03T06:40:08.64+00:00

Hello @Onat Atayer,

Thank you for your response.

I understand you are unable to access the Azure Portal, and the error message you’re encountering is AADSTS53003. Based on this error, it appears the issue is due to a conditional access policy blocking access to the resources, rather than the account being converted into an internal account, as suggested by the error message.

Apologies, but we did not receive any file attached to your comment. If the error message differs from your initial query, please let us know so we can provide a more accurate solution to help resolve the issue.

Thanks,
Raja Pothuraju.

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Account ambiguity

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