Where are my Azure credits

Question

I have been accepted for the $1000 Microsoft for startups Azure credits but cannot see these in my Azure portal. Has anyone else had this issue and how do I solve this?

FYI: I am logged into Microsoft for startups with a gmail account, I have manage to log into azure platform with this but I believe the credits are not there as there are no subscriptions. If you have done this how do you access your tokens to see they're there?

This is stressing me out as the customer support has been absolutely poor so far!

Answer 1

Hello Zishaan Rauf,

Thanks for your question.

The best mode of resolution for this, is reaching out to support which; you seem to already have. Just to confirm, did you reach out to foundershub support?

I will recommend reaching out to support here: https://foundershub.startups.microsoft.com/ (Click the support page at the top)

Can you also try the following steps please:

• Check that you don’t have another Microsoft account using the same information.
• Go to the Azure Portal and click the settings icon to switch directory as it may be redeemed in the wrong directory.

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hello @Zishaan Rauf  ,

Thanks for posting your question in the Microsoft Q&A forum.

It sounds like you potentially linked a work account when you intended to link a personal account. This will require migrating the credits to the proper account.

You will need to work with a billing engineer to help assist with this matter. Can you please create a ticket here with them to have them ensure your credits are assigned to the proper account?

Please Accept Answer and Upvote if it is helpful.