From Pakistan Not Able to Buy Microsoft 365 Business Standard Plan

Question

I am from Pakistan and, want to subscribe to a business standard plan for Microsoft 365. However, every time I get the error on the business phone field "We need more information to verify your identity", the field is highlighted with a red border.

I contacted Microsoft support two times but the assistants were also unable to solve the problem.

Thanks,

Answer 1

Hi Hafiz,

I'm sorry to hear that you are having a problem purchasing a license.

Is it a new tenant? Have you updated the Tax information?

Please check this documentation; I hope it will help you.

https://learn.microsoft.com/en-us/microsoft-365/commerce/billing-and-payments/tax-information?view=o365-worldwide