From Pakistan Not Able to Buy Microsoft 365 Business Standard Plan

Hafiz Wasim Arif 5 Reputation points
2025-01-01T19:48:16.7033333+00:00

I am from Pakistan and, want to subscribe to a business standard plan for Microsoft 365. However, every time I get the error on the business phone field "We need more information to verify your identity", the field is highlighted with a red border.

I contacted Microsoft support two times but the assistants were also unable to solve the problem.

Thanks,

Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Ratul 0 Reputation points
    2025-01-02T18:09:34.66+00:00

    Hi Hafiz,

    I'm sorry to hear that you are having a problem purchasing a license.

    Is it a new tenant? Have you updated the Tax information?

    Please check this documentation; I hope it will help you.

    https://learn.microsoft.com/en-us/microsoft-365/commerce/billing-and-payments/tax-information?view=o365-worldwide

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