outlook2019,folder homepage display incorrect

Question

outlook2019,folder homepage display incorrect

joel.wx 41

OUTLOOK 2019 STANDARD,fully updated.

Folder Homepage enabled.

The webpage works fine with edge/IE.

The webpage lost all icons only with outlook.

Font name is font awesome.

The font files are located at intranet server, no traffic blocking.

with wireshark, I can confirm that outlook downloaded exactly the same files as edge, including font files.

any one encounter this?

joel.wx 41 Reputation points

2025-01-02T03:04:54.39+00:00

All the icons are in FONT-AWESOME's Private Use Area.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-02T07:25:02.05+00:00

Hi @joel.wx

Welcome to our forum!

Does the issue occur recently on Outlook Desktop Client? Do you have any specific operation before the issue occurred?

Would you please provide a screenshot of the issue? (In order to avoid privacy leakage, please remember to hide your personal information.）

Looking forward to hearing from you.
joel.wx 41 Reputation points

2025-01-03T01:20:34.96+00:00

Sorry for the delay.

Does the issue occur recently on Outlook Desktop Client?

--No,the issue occured every time.

Do you have any specific operation before the issue occurred?

--No,besides setting-up the homepage of specific folder, no other operations.

--setting-up the same homepage to another folder changes nothing, even the INBOX.

--screenshot from EDGE

--screenshot from outlook

Surely You can see differences from both screenshot.

This site does NOT need OCX or any add-on to work.

This site is ssl enabled, certificate is issued by enterprise-trusted CA.

The characters are all good.
joel.wx 41 Reputation points

2025-01-03T01:24:21+00:00

below is the source code of a icon.
joel.wx 41 Reputation points

2025-01-08T01:25:45.29+00:00

Font Awesome has been installed into Windows\Fonts dir.

Font Awesome is available in Excel/Word/Outlook.

Try to open the page again and still no icons.

The page property shows it is in INTRANET zone.
joel.wx 41 Reputation points

2025-01-13T05:02:21.0366667+00:00

I updated mail piler, both web site and app.

New version seems only works in edge,not IE.

Is outlook capable to use edge mode to open folder homepage??
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-14T02:31:53.74+00:00

Hi @joel.wx

Is outlook capable to use edge mode to open folder homepage??

You can set Edge as the default browser. Here’s how you can do it: (System) Settings>Apps > Default Apps>Choose default by link type>Choose Microsoft Edge as the default browser for opening links. Additionally, Outlook has a feature that forces links to open in Edge by default. If you want to ensure that folder homepages also open in Edge, you might need to check your Outlook settings: File > Options>Advanced>File and browser preferences>Choose Microsoft Edge as the default browser for opening links. Hope it helps.
joel.wx 41 Reputation points

2025-01-15T01:11:29.87+00:00

set and still has errors.

It seems outlook still using ie to open this page....
joel.wx 41 Reputation points

2025-01-15T08:58:04.7333333+00:00

If I use IE-mode to open the page, get exactly the same, emm no warning popups.

menus and buttons are not working just like what happened in outlook.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-17T07:12:50.15+00:00

Hi @joel.wx

Much appreciation for your patience.

Set the URL in Outlook and open it by default using the Microsoft Edge browser, you may take the following steps:- (System) Settings>Apps > Default Apps>Microsoft Edge>Set Default.- Check Outlook settings: File > Options>Advanced>File and browser preferences>Choose Microsoft Edge as the default browser for opening links, OK.

Hope it helps.

1 answer

Your answer

joel.wx 41 Reputation points

2025-01-02T03:04:54.39+00:00

All the icons are in FONT-AWESOME's Private Use Area.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-02T07:25:02.05+00:00

Hi @joel.wx

Welcome to our forum!

Does the issue occur recently on Outlook Desktop Client? Do you have any specific operation before the issue occurred?

Would you please provide a screenshot of the issue? (In order to avoid privacy leakage, please remember to hide your personal information.）

Looking forward to hearing from you.
joel.wx 41 Reputation points

2025-01-03T01:20:34.96+00:00

Sorry for the delay.

Does the issue occur recently on Outlook Desktop Client?

--No,the issue occured every time.

Do you have any specific operation before the issue occurred?

--No,besides setting-up the homepage of specific folder, no other operations.

--setting-up the same homepage to another folder changes nothing, even the INBOX.

--screenshot from EDGE

--screenshot from outlook

Surely You can see differences from both screenshot.

This site does NOT need OCX or any add-on to work.

This site is ssl enabled, certificate is issued by enterprise-trusted CA.

The characters are all good.
joel.wx 41 Reputation points

2025-01-03T01:24:21+00:00

below is the source code of a icon.
joel.wx 41 Reputation points

2025-01-08T01:25:45.29+00:00

Font Awesome has been installed into Windows\Fonts dir.

Font Awesome is available in Excel/Word/Outlook.

Try to open the page again and still no icons.

The page property shows it is in INTRANET zone.
joel.wx 41 Reputation points

2025-01-13T05:02:21.0366667+00:00

I updated mail piler, both web site and app.

New version seems only works in edge,not IE.

Is outlook capable to use edge mode to open folder homepage??
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-14T02:31:53.74+00:00

Hi @joel.wx

Is outlook capable to use edge mode to open folder homepage??

You can set Edge as the default browser. Here’s how you can do it: (System) Settings>Apps > Default Apps>Choose default by link type>Choose Microsoft Edge as the default browser for opening links. Additionally, Outlook has a feature that forces links to open in Edge by default. If you want to ensure that folder homepages also open in Edge, you might need to check your Outlook settings: File > Options>Advanced>File and browser preferences>Choose Microsoft Edge as the default browser for opening links. Hope it helps.
joel.wx 41 Reputation points

2025-01-15T01:11:29.87+00:00

set and still has errors.

It seems outlook still using ie to open this page....
joel.wx 41 Reputation points

2025-01-15T08:58:04.7333333+00:00

If I use IE-mode to open the page, get exactly the same, emm no warning popups.

menus and buttons are not working just like what happened in outlook.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-17T07:12:50.15+00:00

Hi @joel.wx

Much appreciation for your patience.

Set the URL in Outlook and open it by default using the Microsoft Edge browser, you may take the following steps:- (System) Settings>Apps > Default Apps>Microsoft Edge>Set Default.- Check Outlook settings: File > Options>Advanced>File and browser preferences>Choose Microsoft Edge as the default browser for opening links, OK.

Hope it helps.

Answer 1

Joan Hua-MSFT 5,300 Microsoft External Staff

Hi @joel.wx

Thanks for your detailed case description.

the issue occurred every time.

Do you mean that there has been a problem with the icon display since you installed Outlook, or after you have done a specific action?

If the issue persists since you installed Outlook, you may try to repair office by going to Control Pane>Programs>Programs and Features>Select Office, right-click>Change>Choose the "Quick Repair" option first, and if that doesn't work, try the "Online Repair" option or uninstall and reinstall Outlook.

besides setting-up the homepage of specific folder, no other operations.

If the issue occurred after you set up the homepage of specific folder, would you please describe your detailed operation of setting-up?

Meanwhile, considering data file corruption, it is proposed that you create a new profile, re-add your account to the new profile and check if the same issue still occurs. Hope it helps.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our [documentation] to enable e-mail notifications if you want to receive the related email notification for this thread.

joel.wx 41 Reputation points

2025-01-03T08:49:56.72+00:00

Do you mean that there has been a problem with the icon display since you installed Outlook, or after you have done a specific action?

The problem occured just after I setting-up the homepage.

Outlook is working fine except showing this specific page which works fine with edge/IE.

If the issue occurred after you set up the homepage of specific folder, would you please describe your detailed operation of setting-up? 1 LINK shows how to enable it. Workgroud 2 is what I did.

2 Right-click some folder -> property

Meanwhile, considering data file corruption, it is proposed that you create a new profile, re-add your account to the new profile and check if the same issue still occurs.

Tried and no.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-06T09:24:28.1766667+00:00
Hi @joel.wx

Much appreciate for your information.

The issue might be related to how Outlook handles certain web content compared to Edge. Here are a few steps you can try to resolve the missing icons issue:

Clear Cache and Cookies:

Control Panel>Internet Options>General, and click on Delete under Browsing history.

Sometimes, clearing the cache and cookies can resolve display issues.

Check Internet Options:

Control Panel>Internet Options>Security>Trusted sites, Sites>add the URL of your homepage to the list of trusted sites.

Ensure that the security level for trusted sites is set to Medium or lower.

Enable Mixed Content:

Control Panel>Internet Options>Security>Trusted sites, Custom level.

Scroll down to the Miscellaneous section and enable Display mixed content.

Check Font Settings:

If your homepage uses custom fonts (like Font Awesome), ensure that the fonts are properly loaded.

You might need to check if the font files are accessible from the location where they are hosted.

Hope it helps.
joel.wx 41 Reputation points

2025-01-07T01:56:55.6166667+00:00

Clear Cache and Cookies:

Control Panel>Internet Options>General, and click on Delete under Browsing history. Sometimes, clearing the cache and cookies can resolve display issues. Done and no.

Check Internet Options:

The site is in INTRANET ZONE which is SSO enabled.

SSO is working fine with outlook and edge.

Enable Mixed Content

Done and not working.

Check Font Settings

As I said in first post,all files are downloaded by edge, edge IE mode, outlook.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-08T08:39:27.5533333+00:00

Hi @joel.wx

Thanks for your response.

As i know: This issue can occur if your Internet Explorer security settings are configured to not allow font downloads. (If you use Outlook desktop, it always loads web pages using Internet Explorer even if you have other browsers installed.)

Please ensure Font download is enabled, you may realize it by going to Control Panel>Internet Options>Security>Custom level>Scroll down to the Download section and enable Font download. If the steps above do not resolve the issue, refer to the following Blog post that discusses other potential causes for font icons not appearing: Windows 10 with Internet Explorer 11 some website graphic icons are missing.

Hope it helps.
joel.wx 41 Reputation points

2025-01-09T01:33:57.75+00:00

Please ensure Font download is enabled, you may realize it by going to Control Panel>Internet Options>Security>Custom level>Scroll down to the Download section and enable Font download.

Enable fontdownload in TRUSTED/INTRANET/INTERNET.Not working.

Blog SCENARIO I:Block untrusted fonts

Not implemented.

Blog SCENARIO II:Allow Font Download

Registry checked,not working.

I found something might be a clue.

Open site in edge with F12.

Console shows: [Intervention]Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://ma.XXXXXXXXXXXX.com/view/theme/default/assets/font/fontawesome-webfont.woff?v=3.2.1

But the page is all good.

Bing the console message, it seems like a warning should be ignored.

I will turn-off SSL,Track communication with Microsoft Network Monitor.

This will give me the evidence what outlook downloads from the site.

I will update later.
joel.wx 41 Reputation points

2025-01-09T02:32:22.18+00:00

Intranet/trusted/internet zone enabled font download, not working.

All settings refered by Blog are checked,not working.

I will disable SSL,see if font files are downloaded by outlook.

Update later.
joel.wx 41 Reputation points

2025-01-09T02:53:12.6966667+00:00

outlook can not show page if ssl disabled,but edge works fine.
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joel.wx 41 Reputation points

2025-01-09T03:02:17+00:00

This is apache access log when I do page refresh in outlook.

The fontawesome files are downloaded.
Joan Hua-MSFT 5,300 Reputation points Microsoft External Staff

2025-01-10T06:44:22.52+00:00

Hi @joel.wx

Thanks for your patience.

Have you ever tried to add the URL of your homepage to the list of trusted sites. The specific steps are shown in the figure below: If the issue persists, you may try to repair office by going to Control Pane>Programs>Programs and Features>Select Office, right-click>Change>Choose the "Quick Repair" option first, and if that doesn't work, try the "Online Repair" option or uninstall and reinstall Outlook.

If all above do not work, would you like to retrieve a specific error from Apache for our further analysis?

(By the way, could you please provide the URL you link on your homepage, if your privacy is not involved.)

Hope it helps.
joel.wx 41 Reputation points

2025-01-13T04:55:12.4166667+00:00

Turning off SSL cause site malfunction.

Dead end.
joel.wx 41 Reputation points

2025-01-13T04:58:32.21+00:00

reinstall office : tried and not working.

URL : https://ma.xxxxx.com/
joel.wx 41 Reputation points

2025-01-15T01:14:26.56+00:00

Turning-off SSL causes site malfunction,dead end.

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outlook2019,folder homepage display incorrect

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