Problem with user registration on intel azzure

Question

I am trying to install the free version of Questa on my computer. To do this I must register as a user on the Intel Azure website and I constantly get an error, which I reproduce below:
Request Id: 4ca0eabb-de00-49d6-a66f-487dfa5bda00
Correlation Id: 40a537fc-b9a9-4753-ba35-950b59b7f19f
Timestamp: 2025-01-02T07:19:29Z
Message: AADSTS90072: User account 'jtaimado@gmail.com' from identity provider 'live.com' does not exist in tenant 'Intel Corporation' and cannot access the application '2793995e-0a7d-40d7-bd35-6968ba142197'(My Apps) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
Is there a problem with my email?
Can you help me?
Thank you so much

Answer 1

Hi @Vicente Sarrio

Thank you for reaching us!

May I know what the website name and URL (Intel Azure website) is, where you bought it and what are the steps you have followed to sign in could you please share the error screen shots or documents you have followed.

Based on the error message AADSTS90072 you received is because the email which you are using is not have access to the application. external account that you signs in with doesn't exist on the tenant that they signed into.
To fix this issue the account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
check if the user account exists in Azure AD Tenant. If the user doesn’t exist in the tenant, add them to your Azure AD. If the user is present, check if the invitation is accepted; If not, ask the user to accept the invitation.

Hope this helps. Do let us know if you any further queries by responding in the comments section.

Thanks,

Akhilesh V.

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