Hello,
Here are a few steps you can try to resolve the issue:
Check Credentials: Ensure that the username and password you are using are correct. Sometimes, a simple typo can cause authentication issues.
Run as Administrator: Try running the Command Prompt as an administrator. Right-click on the Command Prompt icon and select "Run as administrator."
Check Event Viewer: Look for any related error messages in the Event Viewer. This can provide more details about what might be causing the authentication failure.
Update Windows: Make sure your Windows operating system is up to date. Sometimes, updates can fix underlying issues that cause authentication problems.
Best Regards,
Hania Lian
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