Log in problem with Microsoft Authenticator

George Kalogrias 5 Reputation points
2025-01-06T18:35:02.18+00:00

"I am facing a huge problem and cannot access my work email. I changed my phone and, although I did a backup via iTunes, for some reason, it didn't save the MSA backup. As a result, when I try to log in to my email, I get a message saying I need to enter the XX code in the MSA, but the MSA is not showing or working. I urgently need your assistance."

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,478 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
7,710 questions
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