Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Log in problem with Microsoft Authenticator
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 83%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGK%3C/text%3E%3C/svg%3E)
George Kalogrias
5
Reputation points
"I am facing a huge problem and cannot access my work email. I changed my phone and, although I did a backup via iTunes, for some reason, it didn't save the MSA backup. As a result, when I try to log in to my email, I get a message saying I need to enter the XX code in the MSA, but the MSA is not showing or working. I urgently need your assistance."
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
Microsoft Security | Microsoft Authenticator
Microsoft Security | Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
Sign in to answer