Hello
Thank you for posting in Q&A forum.
Here are some steps you can follow to troubleshoot this issue:
- Reset Windows Update Components:
• Open Command Prompt as an administrator. Run the following commands one by one:
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
• Restart your computer and try updating again.
- Run Windows Update Troubleshooter:
Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Select Windows Update and run the troubleshooter.
- Perform an SFC and DISM Scan:
• Open Command Prompt as an administrator.Run the following commands one by one:
sfc /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
• Restart your computer and try updating again.
- Manually Download and Install the Update:
• Visit the Microsoft Update Catalog
• Search for the update KB5048685 and download the appropriate version for your system.
• Install the update manually.
- Check for Pending Updates:
• Sometimes, other pending updates can cause issues. Make sure all other updates are installed before trying to install KB5048685.
I hope the information above is helpful.
If you have any questions or concerns, please feel free to let us know.
Best Regards,
Daisy Zhou
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