View in shared mailbox (Outlook 365) changes...

Question

View in shared mailbox (Outlook 365) changes...

Kurt Stichelmans 661

Hi reader,

I have a setup as follows:

2022 server, Citrix VDA on it and Office 365 licensed for every user who logs on.

Opening Outlook = ok, reading mailbox is ok, ost config is ok (ost is refreshed with new items).

User has also a shared mailbox SHAREDMB.

In that SHAREDMB are many subfolders in the inbox.

UserA has full rights on that SHAREDMB and has a certain sequence/order of the folders.

UserB has that same SHAREDMB but the view of her folders is different than the order of UserA.

Even more, when userB put the order like she likes it, that order changes after a time, sometimes after half an hour, sometimes the next morning, .... I thought the order of a shared mailbox was the same for every viewer.

In the session of userB we don't activate User's image

What could be the cause? At userA we don't see any difference with userB. UserA still correct and stays correct.

What I also see is that userB activates the "show total number of items" User's image

but also that parameter is changing to "show number of unread items" . Sometimes after a certain time, sometimes the next logon, ...

Could that have the same cause?

Thank you for your knowledge.

Kurt

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Answer 1

SokiGuo-MSFT 31,541 Microsoft External Staff

Hi @Kurt Stichelmans

Welcome to our forum!

Based on your description, it appears that the shared mailbox view settings are different for both users.

Typically, the display view settings for shared mailboxes in Outlook are local to each user profile. This means that changes made to a view by one user, such as folder order or item count settings, do not automatically affect other users. Each user can customize their view independently.

Therefore, in your case, User B's adjustments to the folder order and display settings do not affect User A's shared mailbox view, and vice versa.

However, the settings should be consistent for each user, unless for some reason causes them to reset or restore, which may be related to user profiles, caching, or session management.

Ensure that the Outlook profiles for both users are configured correctly, and that any Group Policies or scripts running on the server do not inadvertently change their settings.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2025-01-10T05:44:09.3+00:00

Hi @Kurt Stichelmans

Did you need any more help with this question? If not, could you please mark "Accept Answer" on the appropriate answer so other users can reference it?And, if you have any further questions do let us know.
Kurt Stichelmans 661 Reputation points

2025-01-10T08:06:04.39+00:00

The settings of both users are identical.

Profile setup with FSLogix: identical.

For now, I cleaned the view, I used the resetnavpane, ... and, more important, I renamed the *foldername to 1.foldername. Not using the * anymore.

Now I wil wait another day and if the user is positive I close this case.
Kurt Stichelmans 661 Reputation points

2025-01-13T13:30:40.4866667+00:00

I have a follow up.

Both users are have troubles.

We renamed the folders for some better overview.

I know it is in dutch but de prefix is readable.

The folders were placed as:

0.

1.

2.

3.

4.

They did not click "sort subfolders from A to Z".

User A has a view and user B has a different view. That is ok.

But user A clikcs on a normal folder in that mailbox and when user B have a look at that same mailbox the order has change as van be seen in the image.

So the folder X can be find between 0. and before 1. What never was the intention and has never be placed there manually.

So.....?
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2025-01-21T05:12:55.1066667+00:00

Hi @Kurt Stichelmans

Is there a problem with the display of Outlook on the web?

Try creating a new profile to check if there are any differences.
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2025-01-28T06:30:29.8+00:00

Hi @Kurt Stichelmans

It has been a while and I am writing to see how things are going on with this issue. If you have any further updates on this issue, please feel free to post back.
Kurt Stichelmans 661 Reputation points

2025-01-28T08:00:53.25+00:00

Goodmorning,

It did not come to a solution. We even renamed the folders with the prefix 01. 02 . 12. 13. because 12 stands before 2.

The users keep telling me that the order changes everyday, even while they are working in it.

Will contact them later today for an update.
Kurt Stichelmans 661 Reputation points

2025-01-28T09:05:18.46+00:00

It didn't come to a solution yet. They even renamed the folders to 01. 02. 03. ...12. 13..... because in the order of 1. 2. 3. 11 comes before 2, but still the order does not stay as they like.

I will see later this day if I can create a new profile (OST regeneration is necessary and takes a lot of time).

To be continued...
SokiGuo-MSFT 31,541 Reputation points Microsoft External Staff

2025-01-31T05:31:46.8866667+00:00

Hi

Ok, thanks for following up.

Please feel free to reply to any updates if there are any.

Answer 2

Kurt Stichelmans 661

We change the naming in

1.01

1.02

2.00

2.01

etc

Then choose to order from A to Z and never heard anything anymore from the user.

So the issue can be closed.

Thank you for your understanding and helping to clear this out.

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View in shared mailbox (Outlook 365) changes...

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