Hi @Kim Dailey ,
Welcome to Q&A forum!
According to your description, I have done some research. To complete this function, you also need automation tools and a VoIP (Voice over Internet Protocol) service that supports integrations with Excel or other automation tools. We are currently committed to supporting general Excel issues, and this requirement is beyond our scope. We are sorry. Therefore, we suggest you go to the Partner Center for customized services. Thank you for your understanding.
Good day!
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