No numbers in authenticator app help

Question

I am not seeing numbers in my authenticator app please provide help Or contact to resolve the issue.. Or share some to steps for a workaround

Answer 1

If you are not seeing numbers in your authenticator app, it may be due to the specific app you are using. For example, if you are using the Auth0 Guardian app, it does not provide a new MFA code for each authentication attempt like Google Authenticator does. Instead, it sends a push notification that you need to open and allow to complete the MFA authentication process.

If you are using a different MFA app and still not seeing codes, ensure that the app is properly set up and that you have not deleted it from your device, as it is necessary to keep the MFA app installed to access applications requiring MFA.

If the issue persists, you may need to contact Product Support for assistance in resetting MFA for your account.

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References:

• Microsoft Monetize - Troubleshooting MFA
• Microsoft Invest - Troubleshoot Multi-Factor Authentication (MFA)
• Microsoft Curate - Troubleshoot Multi-Factor Authentication (MFA)