All passwords in Edge and Authenticator gone

Question

As stated in the title, since yesterday all my login credentials are gone.

they vanished across my Microsoft account. None are left on Edge as well as in Microsoft Authenticator.

this ain’t an issue related to a single device. It happened to my laptop, and 2 smartphones (android and iOS)

My 2FA OTP Codes, credit cards and addresses are still in place, only the credentials vanished completely.

i wonder how to restore my data, so I don’t need to request a new password for every single service I use

Answer 1

Hi @LarsSteinschulte,

A common approach is to use a file called Login Data under your profile folder. If you are lucky enough, you can restore them. Here're some steps:

1. Close your Edge browser and go to your profile folder. If you are not sure about it, you can check it in your browser at edge://version. Normally it should be C:\Users\User Name\AppData\Local\Microsoft\Edge\User Data\ProfileName, but in this step we need to return to its parent folder which is User Data.
2. Under that folder you'll find a folder called Snapshots. Under Snapshots folder you'll see several sub-folders named with version number. You can go to folder with the most recent version number.
3. Then, you should have a sub-folder named with your profile name (the same name as what you have in Profile path in edge://version), such as Profile 1.
4. Open that folder and copy Login Data file. Then, paste it into your profile folder (e.g., Profile 1) and replace the original one.

After all these steps, you should have those restored passwords. If it fails, you can try other Login Data file in the Snapshots folder, but just make sure it matches your profile.

If you got your passwords back in Edge, you can perform re-sync on your other devices. For Authenticator, you can simply sign in again.

In the future, in case any loss takes place again, it is recommended you export your passwords to a local file for backup purpose. You can navigate to edge://wallet/passwords and find the "Export passwords" option in the ··· menu.

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Best Regards,

Shijie Li