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Authenticator app locked
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Anonymous
When opening the app (which has always worked), I was asked to sign in with my Microsoft account. I received an email with a code, entered it, and since then, the app has been locked (even though Face ID shows a green checkmark every time I open it). It says, "Authenticator locked." The "Unlock" button at the bottom doesn’t respond either. The entire app seems frozen (except for the green checkmark). Even without Face ID and by entering the iPhone passcode, the app remains locked. How can I regain access?
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 1%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
Wolfgang Richter 0 Reputation points2025-01-13T14:04:28.1666667+00:00 Same problem here :-(
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Koster, Volker 0 Reputation points2025-02-28T22:08:38.32+00:00 Exactly my problem. This never happened on Android. Why doesn't it work on iphone?
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Koster, Volker 0 Reputation points
2025-03-01T12:05:26.84+00:00 I would like to give a little bit more input regarding the problem.
The problem shows exactly as described by Elivra Hosp.
I only have this problem on iPhone (16, IOS 18.3). On Android it works fine.What I discovered is that the app still works, if an authorization request comes in. You can accept or decline. If this happens, you can even unlock it. I used on of these moments to disable the app-lock in the Authenticator's preferences. Now I'm missing one additional security layer but have a working Authenticator.
I will stick to this setting until Microsoft comes up with a solution. Hopefully this will be in the near future - Authenticator is critical infrastructure.
BR volker
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