CP7P275MB2320.ZAFP275.PROD.OUTLOOK.COM

Question

Hello,

Please i need your help on this issue.

One of my user is having an issue when sending emails to a recipent.  

 When the user sends an email to any recipient. The Recipient will receive the email, but on return the user will get a bounce back email that says 

CP7P275MB2320.ZAFP275.PROD.OUTLOOK.COM:

Remote server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded; Failed to process message due to a permanent exception with message [BeginDiagnosticData]The process failed to get the correct properties. 1.84300:02000000. 

 

 

Kindly give us some time to check this issue with my internal team and i will get back to you. 

Answer 1

Hi, @IniobongNkanga-8038

Will you be able to describe your situation in detail for better troubleshooting?

1.What is the user's mailbox type? Is it a shared mailbox or a public folder?

2.Have you received an NDR? Can you attach a screenshot?

3.Are there mail flow rules that affect mail delivery?

If there is any other useful information, you can also add it or attach a screenshot at any time.

Based on the error code you provided, here are the common workarounds. NDR error 554 5.2.2 mailbox full when sending email to mail-enabled public folders - Exchange | Microsoft Learn

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