Can't cancel Pay as you go azure subscription because of security detals change

Question

I have created a pay as you go account in azure in order to use databricks.

I changed the security settings and i now can;t access the azure portal in order to cancel my subscription. So i am charging and i want:

1. To cancel the subscription in order not ot charged more
2. To get a refund for the amount i have been charged for the days i couldn't access the portal. Unfortunatelly i can;t access the secondary e-mail because i have lost the password and there is no way of retrieving. Thanks

Answer 1

Hello Tassos Pozatzides,

Thanks for your question.

This needs immediate attention and support. I would recommend you create a billing ticket. Please send a ticket via:

https://azure.microsoft.com/en-us/support/create-ticket

You can also try by phone:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

This is completely free and they'd take a look at your account

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola