Can't cancel Pay as you go azure subscription because of security detals change

Tassos Pozatzides 0 Reputation points
2025-01-13T20:16:10.01+00:00

I have created a pay as you go account in azure in order to use databricks.

I changed the security settings and i now can;t access the azure portal in order to cancel my subscription. So i am charging and i want:

  1. To cancel the subscription in order not ot charged more
  2. To get a refund for the amount i have been charged for the days i couldn't access the portal. Unfortunatelly i can;t access the secondary e-mail because i have lost the password and there is no way of retrieving. Thanks
Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. Abiola Akinbade 29,645 Reputation points Volunteer Moderator
    2025-01-14T07:54:10.01+00:00

    Hello Tassos Pozatzides,

    Thanks for your question.

    This needs immediate attention and support. I would recommend you create a billing ticket. Please send a ticket via:

    https://azure.microsoft.com/en-us/support/create-ticket

    You can also try by phone:

    https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    This is completely free and they'd take a look at your account

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola


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