Default Labels not Applying to PDF files

jpcapone 1,761 Reputation points
2025-01-13T20:25:29.29+00:00

I have confirmed that sensitivity labels for PDFs are enabled at the tenant level.

User's image

However, having a default label set for a SharePoint library is not applying the label to the PDF files. All other files are receiving the label as expected. Just to be clear we are not using any publishing policies currently. The SharePoint site is configured to have a default label. Only PDFs are not working. Any suggested troubleshooting steps would be appreciated.

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
11,172 questions
0 comments No comments
{count} votes

Accepted answer
  1. Emily Du-MSFT 49,846 Reputation points Microsoft Vendor
    2025-01-14T01:22:03.45+00:00

    Please follow below tips to troubleshoot the issue.

    1.Make sure the library is not enabled for Information Rights Management (IRM).

    2.Check whether a sensitivity label has already been manually applied to the file.

    3.Check whether the file already has a label that's more sensitive than the default label.

    4.If you enable EnableSensitivityLabelforPDF after setting the default sensitivity label for the document library, the existing PDF files may not be automatically applied. It is recommended that you delete the existing PDF files and upload them again.


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


0 additional answers

Sort by: Most helpful

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.