Azure Billing Issue - Work Account got Switched to Wire Transfer and We Can't Make a Payment

Question

My organization uses Azure for our SQL cloud database. We used to pay by check, but they stopped accepting check payments. Somehow our portal got switched to 'wire transfer' but we don't have any of the transfter information. And now there is no way to add a credit card. There's no way to enter a support ticket (I end up in a documentation loop) and there's no one to call for help, no one responds via Twitter. We just want to pay our bill, add a card for recurring payment and assign a dedicated contact for payment issues in the future. Its baffling that it's so hard to get this done.
Our billing manager who typically works in a different physical office is here with the credit card payment info today and today only. The info can't be given to anyone else (nor can I assign her as a user/billing contact until we settle past charges.) If we can speak with someone in the next couple hours to be able to bring this account current - we would like to do that.

If we can't pay, we would like to download our data somehow and close the account. Is there anyone I can speak with or a number to call? If not, the current charges will simply go unpaid and the account will remain deactive.

Answer 1

Hello Christina Towne,

Thanks for posting your question in the Microsoft Q&A forum.

I suggest raising a support ticket to the Billing Team to support your subscription

Click HERE to raise a ticket

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