how to unregister the mobile device from previous organiation in microsoft if you have no access to comp portal

Question

Hello,

I switched companies 2 years ago and when setting up the Outlook app on my iphone for the new company I received the following misconfiguration alert.

"Your admin wants the apps on this device to me managed with the account (old email). The app account you are using (current email) will be removed. To access your organization's data with the account (new email) you must un-enroll your device from the Company Portal."

However, I don't have access to my old account because the account was closed. I have tried several times to delete the Outlook and Intune apps to clear the data but this was unsuccessful. I have spoken to IT at my current company and they aren't able to override it. If you have any advice on how to move forward I would appreciate it.

Thanks,

Ashwin

Answer 1

@Ashwin Malhotra, Thanks for posting in Q&A.

From your description, I know you are looking for a way to unregister the mobile device from previous organization without accessing to company portal.

For iOS device, here is the method you can refer to.

Setting>General>VPN & Device Management

Remove the account from there.

For Android device, here is the method you can refer to.

Settings>Privacy Protection>Special Permission>Device Admin Apps

After that remove your email or uninstall company portal and outlook.

Hope above information can help you.

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