"Subscription Upgrade Failed"

Question

Hi Team,

I am trying to reactivate my subscription but when I try to update it, I get this error message

"Subscription Upgrade Failed"

"You are not eligible for upgrade of your Azure Account. Contact Azure Support for further help. "

I have tried to open a ticket with support, but it does not let me go any further than step 2.

Answer 1

Hi Diego Cedeño,

Thank you for contacting us from the Microsoft Q&A forum.

To address the issue, please contact our support team using the phone numbers listed here: https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

When speaking with the tech router or customer service representative, explain your issue to them. They will create a support ticket and escalate the case to the Azure Subscription/Account Review team.

Please don't forget to "Accept answer" and close this thread.