Remote Desktop and Local Desktop show black screen

ROBOTEK 0 Reputation points
2025-01-17T21:17:12.22+00:00

Windows 2019 Server, when we log in at local Desktop the screen is black, we can bring up Task Manager etc, but no Desktop icons or Taskbar.

Remote Desktop shows a black screen also, but we can't bring up Task Manager.

When we boot into Safe Mode, we can see the Desktop and Taskbar appearing and disappearing, right away, but the Desktop never comes up.

Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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  1. Daisy Zhou 29,481 Reputation points Microsoft Vendor
    2025-01-20T08:15:10.81+00:00

    Hello                                             

    Thank you for posting in Q&A forum.

    Here are some steps you can try to resolve this issue:

    1. Ensure your Windows Server is fully updated. Sometimes, outdated systems can cause display issues.
    2. Look for any errors in the Event Viewer that might give clues about what's causing the issue.
    3. Run the following commands to check and repair system files:

    • Open Command Prompt as an administrator.

    • Run sfc /scannow to check for and repair corrupted system files.

    • Run DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.

    1. If the issue occurs during Remote Desktop sessions, try adjusting the RDP settings:

    • Open Remote Desktop Connection.

    • Go to the Display tab and change the color depth to 24-bit or lower.

    • Go to the Experience tab and uncheck Persistent bitmap caching.

    1. Ensure that the following setting is enabled:

    • Open Local Group Policy Editor (gpedit.msc).

    • Navigate to Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options.

    • Enable User Account Control: Admin Approval Mode for the Built-in Administrator account.

    Reference:

    6 Tested Ways to Fix Black Screen RDP Windows Server 2019, 2022 - AnyViewer

    I hope the information above is helpful.

    If you have any questions or concerns, please feel free to let us know.

    Best Regards,

    Daisy Zhou

    ============================================

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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