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Hi Hannah, I recommend you to check the steps below:
- Access Recovery Options:
- If you previously enabled cloud backup in the Authenticator app, you can restore your accounts on the new phone.
- Download the Microsoft Authenticator app on the new phone, sign in with your Microsoft account, and restore your saved settings.
- Manually Reconfigure Your Accounts:
- Log in to each service (e.g., Microsoft, email, etc.) that uses the Authenticator app for two-factor authentication (2FA).
- Go to the security settings of the service, find the option to manage or reset 2FA, and scan the new QR code with the Authenticator app on your new phone.
- Contact IT Admin or Support:
- If the Authenticator app is linked to work or school accounts (e.g., through Microsoft Azure), contact your IT administrator to reset your multi-factor authentication settings.
- They can provide you with a new QR code or other recovery options.
- Use Backup Codes:
- If you saved backup codes provided when setting up 2FA, use one of them to log in and reconfigure the Authenticator app.
- Disable and Re-enable 2FA:
- If you cannot recover the app settings, disable 2FA temporarily (if allowed) via your account's security settings. Then, re-enable it and configure the app on your new phone.
- Important Note:
- For accounts where access is critical, always keep a backup method (such as backup codes, email, or a secondary phone number) to avoid being locked out.
Kind regards, Philipp