How to receive notifications or alerts on a shared mailbox

Question

How to receive notifications or alerts on a shared mailbox

Jim 306

Outlook new client. 365 Small Business.

We have a shared support mailbox "support@company. com". One user is still using the old Outlook client and added that mailbox as an account and gets notified of email.

Other users that are members of that mailbox are using the new outlook client and receive no notifications. In the new one it just shous up as listed under "shared with me".

It is vital all members get notified when mail arrives in this mailbox, how can I set this up for them?

Jim 306 Reputation points

2025-01-20T19:40:53.2366667+00:00

I tried adding the email as a new account and got this error:

"The email address provided isn't an alias of the account"

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Jim 306 Reputation points

2025-01-20T19:40:53.2366667+00:00

I tried adding the email as a new account and got this error:

"The email address provided isn't an alias of the account"

Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @Jim ,

Welcome to our forum!

Based on my research, i found that notification for shared mailbox in New Outlook for Windows will be included in the upcoming uptate. Please wait for the update and thanks for your understanding!

More information: Open and use a shared mailbox in Outlook.

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Jim 306 Reputation points

2025-01-21T17:39:05.1866667+00:00

When will this update be available?
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2025-01-22T06:43:44.7866667+00:00

Hi @Jim ,

Thanks for your reply!

I didn't find any article mentioned when the feature will be released. It is recommended that you could post the functions you expect and your sincere suggestions on the website dedicated to collecting feedback. We sincerely welcome your suggestions, and thanks for your understanding and support!
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2025-02-05T06:40:07.81+00:00

Hi @Jim ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

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How to receive notifications or alerts on a shared mailbox

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