Microsoft Teams admin centre does not show TeamsRooms devices

Question

Microsoft管理コンソールから会議室を作成し、teamsrooms proのライセンスを付与してteamsroomsを設置しました。5台中2台はMicrosoft Teams admin center（Teams管理センター）のteamsrooms on Windowsに表示されますが3台が表示されません。

Teams pro管理センターには表示されており、Microsoft管理コンソールでも表示されています。

teamsroomsのデバイス自体は何度か再起動をし、ライセンスの付けなおしもしましたが改善されませんでした。

何か同じような事象はございませんか？解決方法をご教示いただきたいです。

I created a meeting room from the Microsoft admin console, licensed teamsrooms pro and set up teamsrooms. 2 out of 5 teamsrooms show up in the Microsoft Teams admin centre (Teams admin centre) teamsrooms onWindows, but three do not.

They are displayed in the Teams pro admin centre and in the Microsoft admin console.

The teamsrooms device itself has been rebooted several times and the licence has been reattached, but there has been no improvement.

Are there any similar issues?We would like to know how to solve this problem.

Answer 1

Hi @～～～

Devices are enrolled by the Win Device Admin Agent Service, so the first step on your device is to check if the service exists and if it is running.

1.On the MTR tap … More and then Settings

2.Authenticate using the Administrator account

3.Once in the Settings, click on Windows Settings to open the Administrator account on Windows

4.Authenticate on Windows again using the administrator account

5.Press the Start button and search for Services

6.Open the Services application and check if the Win Device Admin Agent Service exits

7.If it exists and is not running, start it

8.If it does not exist check the Restore the Win Device Admin Agent Service section

Restart the MTR and in a few minutes, you should see it onboard on TAC .

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