Teams App not working stating needs Edge Webview2

Renee Harris 0 Reputation points
2025-01-23T22:40:06.89+00:00

Hello. I have an HP Windows 10 Desktop computer. Last Friday, January 17, 2025, Windows installed an automatic update. After the update, my Teams App no longer works. When I try to launch it is gives an error "We've run unto an issue. We can't find a required component to run Teams. Download and install it, and then try opening Teams again". Then there is a button to "Get Edge WebView2". At first when I clicked the button it doesn't work. I eventually was able to get to the Edge Webview2 download but the download fails stating it is already installed on my computer. WebView must be an embedded program as I do not see it in the Apps list. I have tried everything from restarting, uninstalling and reinstalling Teams, and even doing a system restore to try to get to a point before the Windows update but it will not let me restore before the update or uninstall the update.

After some Googling it seems others have had this issue but I can't find a solid fix for it. One thread I found said Microsoft is aware of the issue so I'm wondering if a patch will be sent out. If any one can help me with this, I'd greatly appreciate it. For now, I can use Teams via the Web but I'd much prefer to have the app back.

Other info that may be helpful - I do have the latest version of Teams I think: 24335.208.3315.1951. I have tried to "Repair" Teams but that does not work.

Thank you!

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  1. Banwar, Suryakant 10 Reputation points
    2025-02-07T16:38:18.4166667+00:00

    Issue:

    The user reported that after a Windows rollback to the 23H2 update, the microphone issue was resolved, but Microsoft Teams failed to launch with an error message: "We've run into an issue. We can't find a required component to run Teams. Download and install it, and then try opening Teams again." The error suggested downloading and installing Edge WebView2, but the download failed, indicating WebView2 was already installed on the system. Teams could not open due to this issue.

    Steps Taken:

    Initial Investigation:

    1. Attempted to launch Microsoft Teams, and the error message indicated a missing component, WebView2.
    2. Clicking on the "Get Edge WebView2" button did not work initially.
    3. When navigating manually to the WebView2 download page, the download failed with the message that WebView2 was already installed on the computer.

    Troubleshooting:

    The WebView2 component is often embedded and does not show up in the Apps list.

    Uninstalling and reinstalling Microsoft Teams did not resolve the issue.

    Restarting the system also did not help in resolving the error.

    Solution Found and Applied:

    After further research, it was determined that a registry entry could be causing the conflict with WebView2.

    The following steps were executed to fix the issue:

    Solution Steps:

    1. Open Registry Editor (regedit).
    2. Navigate to the following registry path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\
    3. Under the Clients folder, find and delete the folder with the name: {F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}.
    4. After deleting this registry folder, run the WebView2 installer to reinstall WebView2.
    5. Once WebView2 is reinstalled, Microsoft Teams launched successfully without issues.

    Outcome:

    After following the above steps, Microsoft Teams launched successfully, and the WebView2 error was resolved. The user is now able to use Teams without any issues.

    2 people found this answer helpful.

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