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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 16%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPR%3C/text%3E%3C/svg%3E)
not able to Signup for Azure free account getting error while validation of phone number
"Reenter your SMS verification code, or try again with a different phone number."
Tried calling customer care but they said to connect with Azure team they are Microsoft team. Billing/Support not able to generate a ticket there or not able to reach to correct destination , I am trying to solve the issue from last 2 days but no luck, please help. Below is the complete error
We’re unable to validate your phone number
Phone validation is required to confirm your identity and complete signup.
Reenter your SMS verification code, or try again with a different phone number.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 36%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERR%3C/text%3E%3C/svg%3E)
I am also facing the same issue. Nothing works, even sign in on phone is not working for me.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 49%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Hi there, i am facing the same trouble either, tried many methods suggested here and around and it didn't work at all.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Hello Prateek Rastogi,
Thanks for your question.
As an alternative, try signing up using your phone. I have seen this resolve this issue for others.
If that doesn't help you can reach out to billing support. Billing support is completely free, but since you don't have a subscription yet you can dial the global service numbers here:
You can mark it 'Accept Answer' and 'Upvote' if this helped you
Regards,
Abiola
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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Tried calling customer care but they said to connect with Azure team they are Microsoft team. Billing/Support not able to generate a ticket there or not able to reach to correct destination , I am trying to solve the issue from last 2 days but no luck, please help. Below is the complete error
We’re unable to validate your phone number
Phone validation is required to confirm your identity and complete signup.
Reenter your SMS verification code, or try again with a different phone number.
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 76%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
Hi Prateek Rastogi,
Thank you for contacting us from the Microsoft Q&A forum.
To resolve issues related to phone validation during the Azure account creation process, we recommend the following steps:
1.Try Using a Mobile Device: Some customers have resolved their issues by trying the same process from a smartphone browser. If you haven't already, consider using your mobile device to see if that helps.
2.Check Phone Number Requirements: Ensure that the phone number you are using for verification meets the necessary requirements. Note that Voice-over-IP (VoIP) numbers cannot be used for this process. Make sure your phone can receive calls or SMS messages from a United States-based number, and double-check the phone number you entered, including the correct country code.
3.Troubleshooting Resources: For detailed troubleshooting steps, please refer to this guide: Troubleshoot Azure Sign-Up.
4.Contact Customer Support: If you continue to experience issues, we recommend contacting Microsoft Support directly. You can find the customer service phone numbers specific to your country here: Global Customer Service Phone Numbers. When you speak with a representative, inform them that you are unable to validate your phone number, and they will create a support ticket and escalate your case to the Azure Subscription/Account Review team.
5.Creating a Support Ticket: Alternatively, you can create a support ticket through the Azure portal by following these instructions: Create Azure Support Request. If you have access to a different tenant, you can also create a support ticket from there.
Please don't forget to "Accept answer" and close this thread.