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Microsoft Authenticator: Backup not restore

Mohammed Muneef 0 Reputation points
2025-01-24T18:16:54.89+00:00

I have changed my old iPhone to a new iPhone. When signing in with MFA to recover the backup, it doesn't sync with the new phone. Why is that?

Microsoft Security | Microsoft Authenticator
Community Center | Not monitored

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  1. S.Sengupta 30,906 Reputation points MVP Volunteer Moderator
    2025-01-25T00:56:23.9333333+00:00

    You must sign with same Apple ID on both devices.

    Verify that iCloud Backup is enabled and MFA data is included there.

    Two-factor authentication settings are consistent on both the devices.

    Check App settings.

    Reinstall MFA. Sign out and sign in into MFA.

    Shutdown and restart both the devices.

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