9,627 questions
OneDrive Conditional Access Signin Frequency does not trigger
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TU
45
Reputation points
Hi,
I am testing MFA with Conditional Access for Office365 apps.
All applications Outlook, Outlook Web, Word, SharePoint Web, Teams etc are being triggered after 2 hours (Sign in frequency is set to 2 Hours) but OneDrive is not popping up for MFA.
When i restart the computer or shutdown OneDrive and reopen it, then MFA is being triggered and getting Pop up for MFA.
I have also tested with Require Authentication and Require authentication strength. Same result.
Any idea where to look at?
Microsoft 365 and Office Install, redeem, activate For business Windows
Microsoft Security Microsoft Entra Microsoft Entra ID
25,081 questions
{count} votes
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Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator2025-01-28T07:05:06.1266667+00:00 Hi @TU
Thank you for posting your issue on Microsoft Q&A.
I understand that you have enabled MFA with Conditional Access for Office365 apps and are being triggered after 2 hours. But OneDrive is not popping up for MFA.
Check If "Remember MFA on trusted devices" is enabled, be sure to disable it before using Sign-in frequency, as using these two settings together may lead to prompting users unexpectedly.
Open one drive without giving MFA for SharePoint. Try accessing one drive file and check the scenario.
Now check if it is able to prompt MFA and share the screenshot also.
Please mention your device registration status also.
Hope this helps. Do let us know if you have any further queries.
Thanks,
B. Siri Chandana.
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Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator
2025-01-29T04:29:23.6833333+00:00 Hi @TU
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. -
Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator
2025-01-30T05:21:37.39+00:00 Hi @TU
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back. -
TU 45 Reputation points
2025-01-30T16:05:13.9966667+00:00 Remember MFA on trusted devices is NOT enabled. We are using Conditional Access not Entra MFA.
OneDrive intune config :
OneDrive
Allow users to contact Microsoft for feedback and support
Disabled
Configure team site libraries to sync automatically
Disabled
Convert synced team site files to online-only files
Enabled
Disable animation that appears during OneDrive Setup (User)
Enabled
Disable the tutorial that appears at the end of OneDrive Setup (User)
Enabled
Prevent users from changing the location of their OneDrive folder (User)
Disabled
Prevent users from moving their Windows known folders to OneDrive
Enabled
Prevent users from syncing personal OneDrive accounts (User)
Enabled
Set the sync app update ring
Enabled
Update ring: (Device)
Deferred
Silently move Windows known folders to OneDrive
Enabled
Desktop (Device)
True
Documents (Device)
True
Pictures (Device)
True
Show notification to users after folders have been redirected: (Device)
No
Tenant ID: (Device)
Silently sign in users to the OneDrive sync app with their Windows credentials
Disabled
Use OneDrive Files On-Demand
Enabled
Warn users who are low on disk space
Enabled
Minimum available disk space: (Device)
5000
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TU 45 Reputation points
2025-01-30T16:10:12.2866667+00:00 Conditional Access Policy:
Grant Access: MFA is checked in only
Session: Sign-in Frequency is checked in onlySharepoint URL, Outlook, Company Portal etc everything is poping up for MFA. OneDrive is still not popping up after waking up from sleep/hibernate.
OneDrive asks for MFA only after Restarting computer. Seems like even laptop is hibernated onedrive keep the token active.
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Bandela Siri Chandana 3,055 Reputation points Microsoft External Staff Moderator
2025-02-03T00:57:41.7333333+00:00 Hi @TU
Please send us an email on 'azcommunity@microsoft.com' with Sub - "ATTN: v-bandelas" and following details in the email body: Link to this thread/post we can connect offline and discuss further on this.Thanks,
B. Siri Chandana.
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