Unable to use Remote Desktop on iPhone and iPad

Question

Unable to use Remote Desktop on iPhone and iPad

Susja 751

Hello,

I am using Windows a.k.a. Remote Desktop app on 3 Apple devices at home: iPhone, iPad and MacBook.

On MacBook the version of Remote Desktop is 10.9.10, on iPhone and iPad I have Windows app version 11.0.8

On MacBook it works with no issue at all.

On iPhone and iPad it fails to connect and I have the same error on both devices. Note: if I reinstall app .. it works fine one time. Next time it falls again. In other words on these two devices it’s for only one time use. Practically it’s not usable on iPad and iPhone. How to fix it?

Here is the error I see every time:

—

Correlation Id: 19d79fb9-471d-4dd6-bb65-023783480000

Timestamp: 2025-01-27T20:03:25.000Z

DPTI: B5D7551A-4A42-402B-91D1-4445A202F4FB

Error Tag: 965ya

Error Code: 0

—

Thanks

Anonymous

2025-01-28T04:01:52.17+00:00
Hello,

Error Code: 0 is quite generic. If you try to reconnect after the failure (without installing the app), does it: 1. show the same error immediately, or does it attempt to connect for a while before failing? 2.fail silently (no error, just doesn't connect)?

If it fails instantly with the same error, it might be a stored credentials issue or an app bug.

If it tries to connect for a while before failing, it could be a network or timeout issue.

If it fails silently, the app might be getting blocked or timing out.

Have you tried setting up a new connection profile in the Remote Desktop app on your iPhone/iPad, instead of using the existing one?

Thank you,

Karlie Weng
Susja 751 Reputation points

2025-01-28T16:32:14.29+00:00
@Anonymous thanks for fast response. After first successful login upon new installation… all next attempts to connect immediately ends with the error I posted above with Error Code 0

Hence, it looks like the first case from your suggested options.

I would like to setup another profile in Remote Desktop App. How could I do it?

Thanks
Susja 751 Reputation points

2025-01-28T16:56:37.1333333+00:00
@Anonymous you gave a great idea.

I tried to create anew Workspace and it resolved the issue

I wonder if I will have to do this step for each new connection? I tried again to connect in a short while and it failed with the same error. Looks like the only workaround to connect for now. It’s better compare to reinstalling but anyway it doesn’t sound like valid approach.

Thanks