This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 35%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
A customer is experiencing an error on their SCOM Console when attempting to resolve an agent Pending Upgrade in Pending Management. The Agent needed to be upgraded from the SCOM 2019 Agent to the SCOM 2022 Agent.
The Agent Management Operation Agent Install failed for remote computer **.lab.com.
Install account: lab\SCOMadmin
Error Code: 80070643
Error Description: Fatal error during installation.
Microsoft Installer Error Description:
For more information, see Windows Installer log file "C:\Program Files\Microsoft System Center\Operations Manager\Server\AgentManagement\AgentLogs
A family of System Center products that provide infrastructure monitoring, help ensure the predictable performance and availability of vital applications, and offer comprehensive monitoring for datacenters and cloud, both private and public.
Answer accepted by question author
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 66%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Hi,
For this problem, the working way is to check the AgentInstall.log (mentioned in above location) for more details. 80070463 often means some components required for Microsoft Monitoring Agent, for example, .NET framework 4.7.2 and we can manually install these components and try the wizard again.
If possible, you can also upload the file for further troubleshooting.
Regards,
Alex