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I can’t access my E5 administrator account due to unable to receive code notification in my Authenticator.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 22%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEQ%3C/text%3E%3C/svg%3E)
Eddie Qiu
20
Reputation points
I was attempting to log in to my E5 administrator account (******@greada.onmicrosoft.com). I got stuck in the login step, which requires entering a code from the Authenticator App on my phone. However, I received no notification in my Authenticator App, and I could not obtain a code. Consequently, I was unable to log in. I can't bypass the Authenticator because the "Sign in another way" option only provides the option to use the Authenticator.
I recently got a new iPhone and sold the old one. I believe that the new phone is preventing me from receiving the code notification because I presume the Authenticator App is bound to an exclusive device.
After doing some research, I learned that I need to clear the setting in the administrator account. However, I'm unable to access my administrator account due to the authentication process. I'm stuck in a frustrating cycle.
Microsoft Security | Microsoft Authenticator
{count} votes
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Nicola Maglione 5 Reputation points2025-01-29T14:30:46.4133333+00:00 HELP!!!!!!!!!!!!!
I need some information!!!!!!!!!!!!!!!!!!!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 63%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
klynn_ 0 Reputation points2025-01-30T01:23:29.6266667+00:00 Same thing happens to me I can’t get into my college courses due to me getting a new phone…
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 50%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESE%3C/text%3E%3C/svg%3E)
Samuel Edmonds 0 Reputation points2025-01-30T10:22:46.38+00:00 I'm having the same issue with both a work and school account. The school account gives me the option to verify with the outlook app but I don't get any notifications there either. Has anyone contacted you with a solution?
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 24%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWC%3C/text%3E%3C/svg%3E)
William Commey 0 Reputation points2025-05-20T06:30:48.94+00:00 I also encountered the same issue, unfortunately I did not have any backup email or phone number to receive text or messages and now am logged out and cant access my educational materials. I am not receiving code becos I can't get into the account.
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William Commey 0 Reputation points
2025-05-20T06:35:23.34+00:00 I am not receiving any code becos I can't log in. This is very frustrating. I need help becos I can't log in to my student account and am behind after paying my fees.
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