9,626 questions
Microsoft Authenticator doesn't show my code for 2FA, I can't sign in to M365, can support help me?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(41.6, 89%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIL%3C/text%3E%3C/svg%3E)
Igor Lukas
0
Reputation points
Hi,
I can't login to my Microsoft 365 work account because it's asking for the code on the authenticator, but the code does not show for this account, I have tried accessing the security page: https://mysignins.microsoft.com/security-info
But even that asks for the 2FA code from Microsoft Authenticator, I have tried adding a personal account to the authenticator and it works just fine, the code shows up.
I have asked for my company's administrator to reset 2FA, but that didn't work either.
Can you help me recover my account? I can provide whatever information you require to prove my identity and the nature of my issue.
I suspect there was some issue when transfering data from my old phone to the new one, cause I believe it worked before, however all data on that old phone has been reset already.
Microsoft 365 and Office Install, redeem, activate For business Windows
Microsoft Security Microsoft Authenticator
9,250 questions
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 60%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Kavya 490 Reputation points2025-01-29T13:37:54.0466667+00:00 Your company admin can reset MFA method which will help you re-register again with a new authenticator app.
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Igor Lukas 0 Reputation points
2025-01-29T13:46:46.4+00:00 He has tried resetting my password and the MFA already, however only the password reset had any effect, the MFA reset didn't do anything.
The sign in still asks me for the code that's not showing on the app.
Me and my admin have tried pretty much everything, I think at this point only the Microsoft support team can do anything.
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