Windows app works only first time …

Question

Hello,

I am using Windows a.k.a. Remote Desktop app on 3 Apple devices at home: iPhone, iPad and MacBook. 

On MacBook the version of Remote Desktop is 10.9.10, on iPhone and iPad I have Windows app version 11.0.8

On MacBook it works with no issue at all. 

On iPhone and iPad it fails to connect and I have the same error on both devices. Note: if I reinstall app .. it works fine one time. Next time it falls again. In other words on these two devices it’s for only one time use. Practically it’s not usable on iPad and iPhone. How to fix it?

Here is the error I see every time:

—

Correlation Id: 19d79fb9-471d-4dd6-bb65-023783480000

Timestamp: 2025-01-27T20:03:25.000Z

DPTI: B5D7551A-4A42-402B-91D1-4445A202F4FB

Error Tag: 965ya

Error Code: 0

——-

After a few experiments I found out that it successfully works in case every time I add a new Workspace.

Hence, first time after installing it works fine. Every next time it doesn’t work. Adding a new Workspace fixes the issue.

It sounds like a bug in app.

Any advice?

Thanks