Hi @Kim246246
Welcome to our forum!
Much appreciate for your information. However, here are a few steps you may want to take:
- Set the Default Opening Method:
- Right-click>Open with>Choose Another App>Select Outlook>Click Always>Double-click the file to see if the issue persists.
- Set Defaults For Applications:
- Go to Settings>Apps>Default apps>Outlook>Set the default mail app for file type (.eml, .hol, etc.) and link type.
- Select an item>Outlook>Select Set default to confirm.
- More information: Change default apps in Windows - Microsoft Support
- Check Default Apps Settings:
- Go to Settings>Apps>Default apps>Scroll down and click on Choose default apps by file type.
- Find
.eml
in the list and ensure Outlook is set as the default app.
- PowerShell Command:
- Open PowerShell as an administrator.
- Run the following command to set Outlook as the default app for .eml files:
Set-ItemProperty -Path 'HKCU:\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts\.eml\UserChoice' -Name 'ProgId' -Value 'Outlook.File.eml'
- Reinstall Outlook:
- Sometimes, reinstalling Outlook can reset the file associations correctly. Uninstall Outlook, restart your computer, and then reinstall it.
In addition, please check for Updates and ensure both Windows and Outlook are updated to the latest versions.
Hope it helps!
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