Sailpoint app from microsoft teams is not working for teams.cloud.microsoft

Nishad Mahajan 0 Reputation points
2025-01-30T08:21:42.9133333+00:00

We have our custom sailpoint application in teams, it has diffrent ui tabs like help notification
application is working fine in teams desktop app as well as for web "https://teams.microsoft.com"
We are facing issue to load application tabs inside "https://teams.cloud.microsoft" getting error There was a problem reaching this appUser's image

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  1. LiweiTian-MSFT 23,925 Reputation points Microsoft Vendor
    2025-01-31T02:01:05.3+00:00

    Hi @Nishad Mahajan

    According to official documentation: To ensure that customers and users can treat everything under the *.cloud.microsoft domain as fully trusted, the entire domain hierarchy is isolated, purpose built, and dedicated to hosting only secure and compliant Microsoft product experiences. The domain is managed to the highest standards of domain security and reputation, and is kept free of scenarios such as third-party websites, IaaS/PaaS resources (such as file and blob storage), and hosting of active content, code or scripts that may affect the trust and integrity of products and applications residing in the domain.

    So the inability to open custom apps on *.cloud may be due to security considerations.

    The document also explains: Microsoft.com will continue to be used for non-product experiences such as marketing, support, and e-commerce. Only authenticated, user-facing product experiences will be hosted on cloud.microsoft.


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  2. Nishad Mahajan 0 Reputation points
    2025-01-31T05:32:20.33+00:00

    Hello @LiweiTian-MSFT

    We are aware of this *.cloud.microsoft domain, but what could be the reason ? its not working for that specific domain
    as per document we have Updated TeamsJS library, Added CSP still its not taking effect for cloud.microsoft

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