Multiple Microsoft Accounts with Same Email Address

Question

When i sign into my Microsoft account I get a popup box that says "It looks like this email is used with more than one account from Microsoft [ie, both my Work/School and Personal accounts]". In other words, my Personal account is associated with both my work email and my personal email. How do I fix this?

Many thanks, Bucky Brown

Answer 1

You may need to change the personal account login so it does not match the organization login. See citation here:

https://answers.microsoft.com/en-us/msoffice/forum/all/how-do-i-access-and-remove-a-duplicate-account-on/b6d03dee-f191-4256-b02c-1d20108d6b3e

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Answer 2

Hello @Buckner Brown,

Thank you reaching out to Microsoft Q&A.

We understand that you are facing an issue when you sign into your Microsoft account with an error message stating, "It looks like this email is used with more than one account from Microsoft [i.e., both my Work/School and Personal accounts]". 

If you see a screen asking, "Which account do you want to use?" when you sign in, it means that you may have two accounts with Microsoft using the same email address. The “Work or school account" was either created on purpose by your organization's IT department, or in rare cases, accidentally by another organization whose .com domain name matches that of your personal account. The “Personal account" was either created by you directly or created automatically when creating a Skype or Xbox account. 

Kindly refer the document for more information: https://support.microsoft.com/en-us/office/which-account-do-you-want-to-use-2b5bbd7a-7df6-4283-beff-8015e28eb7b9

Hope this helps. Do let us know if you any further queries.

Thanks & Best Regards

Janaki Kota

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