AUTHENTICATOR

Montra W 0 Reputation points
2025-01-31T16:24:51.5633333+00:00

I have a new phone and trying to add the new work app and my authenticator. When I log in the work app, I get a code to enter into the authenticator, when I log into the authenticator it also gives me a code. I do not have a backup. Per IT my authenticator is broke. How to I restore authenticator?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Abiola Akinbade 23,135 Reputation points
    2025-01-31T22:30:49.44+00:00

    Thanks for your question.

    Losing the MFA app requires you having to contact the admins of the accounts in question for work or school accounts.

    You will need to contact the support teams of those applications to assist you in resetting your credentials or reach out to support https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    You can mark it 'Accept Answer' and 'Upvote' if this helped you

    Regards,

    Abiola


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