AUTHENTICATOR

Question

AUTHENTICATOR

Montra W 0

I have a new phone and trying to add the new work app and my authenticator. When I log in the work app, I get a code to enter into the authenticator, when I log into the authenticator it also gives me a code. I do not have a backup. Per IT my authenticator is broke. How to I restore authenticator?

0 comments

1 answer

Your answer

Answer 1

Abiola Akinbade 30,490 Volunteer Moderator

Thanks for your question.

Losing the MFA app requires you having to contact the admins of the accounts in question for work or school accounts.

You will need to contact the support teams of those applications to assist you in resetting your credentials or reach out to support https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

You can mark it 'Accept Answer' and 'Upvote' if this helped you

Regards,

Abiola

Svend Boes Overgaard 0 Reputation points

2025-02-13T14:27:31.37+00:00

I have the same problem having got a new mobile and now have an eternal loop of code request inside the Microsoft Authenticator. I've used more than 5 hours researching and chatting with microsoft support today to finally be given two telephone number for support. Those numbers I could have found in your link I see. However the support there is a chatbot which cannot help me, and after having tried answering in so many different ways to see if I could get through, I always end up with being given a link to a web based formular, which I can only fill out and send if I'm logged in. Oh, my bloody Authenticator do not work, so what to do??.

Have anyone found an alternative way into microsoft support or a solution on how to reset Authenticator

Share via

AUTHENTICATOR

1 answer

Your answer